Warranty, Shipping & Returns

SHIPPING

How long will it take for my order to be posted?

All speakers and standard speaker kits are posted within 1-3 business days of placing your order.

For custom options (such as speaker kit engraving), please allow 3-5 business days before your order is posted.

Depending on the speaker or speaker kit purchased, we may send these via Australia Post or a Courier. As we are semi-rural, couriers tend to only do pickups every 2-3 days.

Do you send orders globally?

Due to the significance cost, we do not currently offer international shipping of speakers or speaker kits.

What are the postage costs for Domestic orders?

Pricing includes shipping of all speakers and speaker kits.

WARRANTY & RETURNS

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

All cabinets and speakers come with a 10 year warranty.  A 2 year warranty applies to amplifiers and related internal electronics (where applicable). In the event of a defect, contact us at sales@nbaudio.com.au and we will either organise postage back to us for assessment or refer you to a repairer near you. We may, in some instances, provide you with the parts to repair the speaker yourself.

In the event of a defect covered by warranty, we will pay any associated shipping costs. If we identify the defect was through user error and not a manufacturing fault, the purchaser will pay any associated shipping costs and will be liable for any agreed repair costs.