Refund policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

Returns & Cancellations

Change of mind. We accept change-of-mind returns of stocked products that are unopened and unused, as long as you contact us within 2 days (48 hours) of receiving your package. A 20% restocking fee applies, taken from your refund. Custom and back-ordered products can't be returned for change of mind.

How to return. Email sales@nbaudio.com.au first. Returns are made by post: you arrange, print the label for and pay for the return postage, and the item must reach us unopened in its original packaging. We refund to your original payment method within 5 business days of receiving it. We don't do exchanges: return the item for a refund and place a new order.

Faulty or damaged items are covered by the Australian Consumer Law guarantees above, not by these change-of-mind terms.

To protect our customers and minimise unnecessary fees, our system uses payment authorisations rather than charging your card immediately. This means your payment method is only charged once your order is confirmed and no funds are withdrawn from your account at the time of placing your order.

Authorisations remain valid for 7 days. If your order is not confirmed within that time, the authorisation will automatically expire, and the order will be voided. This process helps us avoid non-refundable transaction fees imposed by payment providers in the event of cancellations.

If your order is voided due to an expired authorisation, you will need to place a new order to proceed.

If you cancel your order before it has been packaged for shipping, you may receive a full refund, minus any non-refundable transaction fees we incur.

Warranty Policy

  • Speaker Cabinets built by us: 10-year warranty.
  • Australian-Made Amplifiers: 5-year warranty on all components, including chassis and electronics.
  • Imported Amplifiers: 2-year warranty on all components, including chassis and electronics.
  • Speaker Drivers in Completed Speakers: Covered for a minimum of 12 months or the manufacturer’s warranty period, whichever is longer.
  • DIY Parts: Covered by the manufacturer’s warranty.
  • Speaker Kit Cabinet Parts: We replace any parts that are damaged on arrival.

Clearance or "seconds" parts are sold as-is and do not come with a warranty. Any known defects will be clearly disclosed in the product listing.

Warranty Claims & Repairs

If you experience a defect, contact us at sales@nbaudio.com.au. Depending on the issue, we will either arrange return postage for assessment or direct you to a nearby repairer. In some cases, we may provide parts for self-repair.

If a defect is covered under warranty, we will cover all shipping costs. However, if the issue is determined to be due to user error rather than a manufacturing fault, the purchaser will be responsible for shipping and any agreed repair costs.

To ensure a smooth process, we encourage you to report any defects within 14 days of receiving your product.